Frequently asked questions (FAQ)
Q: What are your business hours?
A: We are available Monday to Friday, 9 AM – 4 PM (MST).
Q: How long will it take to receive a response?
A: We aim to reply within 24-36 hours on weekdays.
Q: Can I track my order status?
A: Yes, once your order is shipped, you will receive a tracking number via email
Q: How long will it take to receive my order?
A: Shipping times depend on your location and the shipping method selected. Typically, domestic orders are delivered within 7 to 14 business days. International orders may take a bit longer. You’ll receive tracking information once your order is shipped.
Q: Can I return or exchange an item?
A: We want you to love your purchase! If you’re not satisfied, we accept returns and exchanges within 20 days of receipt, as long as the item is unused and in its original condition. To start a return or exchange, visit our Returns & Exchanges Page for full instructions.
Q: Can I change or cancel my order after it's been placed?
A: We strive to process orders quickly, but if you need to make any changes, please contact us as soon as possible. If your order has not yet been shipped, we may be able to adjust it. Unfortunately, once an order has been processed and shipped, we cannot make changes.
Q: How can I place an order?
A: To place an order:
Browse our website and select the products you’d like to purchase.
Add items to your shopping cart.
Proceed to checkout, where you’ll enter your shipping and payment details.
Once your payment is confirmed, you’ll receive an order confirmation email.
If you need help with your order, you can always reach out to our support team at- vv.valuevaultstore@gmail.com
A: We are available Monday to Friday, 9 AM – 4 PM (MST).
Q: How long will it take to receive a response?
A: We aim to reply within 24-36 hours on weekdays.
Q: Can I track my order status?
A: Yes, once your order is shipped, you will receive a tracking number via email
Q: How long will it take to receive my order?
A: Shipping times depend on your location and the shipping method selected. Typically, domestic orders are delivered within 7 to 14 business days. International orders may take a bit longer. You’ll receive tracking information once your order is shipped.
Q: Can I return or exchange an item?
A: We want you to love your purchase! If you’re not satisfied, we accept returns and exchanges within 20 days of receipt, as long as the item is unused and in its original condition. To start a return or exchange, visit our Returns & Exchanges Page for full instructions.
Q: Can I change or cancel my order after it's been placed?
A: We strive to process orders quickly, but if you need to make any changes, please contact us as soon as possible. If your order has not yet been shipped, we may be able to adjust it. Unfortunately, once an order has been processed and shipped, we cannot make changes.
Q: How can I place an order?
A: To place an order:
Browse our website and select the products you’d like to purchase.
Add items to your shopping cart.
Proceed to checkout, where you’ll enter your shipping and payment details.
Once your payment is confirmed, you’ll receive an order confirmation email.
If you need help with your order, you can always reach out to our support team at- vv.valuevaultstore@gmail.com
